ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over
their organizations’ end-user device environment. The survey asked respondents how often their organization
refreshes end-user devices, but also covered several related concepts like device security, user productivity, and
ease of support. Additionally, the survey covered macro business concepts like customer satisfaction. The research
showed that organizations that prioritize more frequent device improvements, referred to as Device Accelerators
in this summary, outperform their peers that deprioritize device investment across the board.
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Three Key Benefits Organizations Achieve by Prioritizing End-user Device Improvements
