Best practices for delivering a modern customer service experience. Improving customer satisfaction ranks among the top strategic priorities for most enterprises. However, the majority of these firms struggle with fragmented customer service processes, siloed departments, and a lack of automation. This eBook, The Essential Checklist for Modernizing Customer Service, covers proven best practices for achieving customer service excellence, such as: Allowing customers to engage when and how they want by providing self-service options online and on mobile devices Finding the root cause of issues and fixing them fast by enlisting the entire organization Capitalizing on IoT and new technology to identify and resolve potential problems before customers do
The Essential Checklist for Modernizing
