Many organizations have already realized the power of great customer experience (CX) and have optimized their contact centers with technology to accommodate hybrid working.
Now, cloud and the rise of AI are creating exciting opportunities in CX, and there’s a renewed focus on the contributions that employee experience (EX) can make to CX in an organization.
This report looks at the importance of CX and EX and how they are being transformed, delivered and managed, based on a global survey spanning nearly 1,400 organizations in 25 countries.
