Service Whitepapers

businesses have saved 27% in support costs with service cloud.

Sponsored by: Salesforce Published By: Research Desk Released: Apr 08, 2023

Try our value calculator to see how much Service Cloud can save you. Estimate how much value Service Cloud can provide based on your organization, number of agents, and more. Find out how much Serv...

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boost business agility – a guide to modernizing it with hybrid cloud and containers

Sponsored by: Redhat Published By: Research Desk Released: Jan 27, 2021

Hybrid cloud, containers, and Kubernetes enhance agility so IT can deliver services faster to developers and lines of business....

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blazing new trails: mapping the customer journey

Sponsored by: Salesforce Published By: Research Desk Released: Sep 23, 2019

Get started with customer journeys. Learn how to get started with a customer journey strategy that connects marketing with sales and service. See four sample customer journeys and use cases in the ...

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