customer experiences Whitepapers

unlock growth with customer service

Sponsored by: Zendesk Published By: Research Desk Released: Feb 07, 2022

Great customer experiences improve your bottom line. This report provides confidence, clarity and the right insights to turn your customer service into an engine for growth. Improve your bottom lin...

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real talk – the power of openness

Sponsored by: Nokia Published By: Research Desk Released: Jan 21, 2022

Overview Title: Real Talk - The Power of Openness Date: 8 February 2021 Time: 07:00 UTC and 15:00 UTC Duration: 90 minutes Open the door to innovation with #NoBounda...

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solutions for better customer experiences

Sponsored by: Google Published By: Research Desk Released: Jun 18, 2021

Customer contact centers are the face of your bank. But they often leave callers longing for more personalized, intuitive care. Google Cloud’s Contact Center AI (CCAI) solution is redefining the ...

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modernize your web apps: 5 stories of creating better customer experiences through cloud m...

Sponsored by: Microsoft Published By: Research Desk Released: Apr 16, 2021

The recent surge in digital demand has made customer experience a key differentiator for businesses. According to Gartner, “75 percent of organizations are now able to show that customer satisfactio...

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mind the gap: what different generations want from retailers

Sponsored by: Netsuite Published By: Research Desk Released: Jun 05, 2020

Retail executives often talk about the need to improve the online and in-store customer experiences, drive in-store traffic, and to engage with customers in meaningful ways. However, this is easier sa...

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