Customer Experience Whitepapers

accelerating cloud modernization for financial services

Sponsored by: Okta Published By: Research Desk Released: May 20, 2022

In the decades since “cloud computing” first achieved buzzword status, its benefits have been widely proven. And now that the shift to both dynamic work environments and digitized .coms have rapid...

Read more

how retailers can stay local and offer nationwide shipping

Sponsored by: Spoton Published By: Research Desk Released: Feb 18, 2022

The standards for a best-in-class customer experience have shifted significantly, especially over the last two years due to the rise of nationwide shipping. Price has always been important to consu...

Read more

digital supply chain summit

Sponsored by: Google Published By: Research Desk Released: Jul 14, 2021

Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....

Read more

digital supply chain summit

Sponsored by: Google Published By: Research Desk Released: Jul 14, 2021

Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....

Read more

what to look for in a customer service software solution

Sponsored by: Kustomer Published By: Research Desk Released: Oct 14, 2020

Find out in this white paper, which explores popular customer service software options and offers advice on how to pick the right vendor for you...

Read more

7 reasons why a cloud-based contact center is the way to deliver on customer experience

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

Sometimes, your contact center agents are the first impression someone has of your company. Other times, they're the only interaction customers have with your organization. With the customer experi...

Read more

quality management and your cloud contact center

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

Read more

quality management and your cloud contact center

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

Read more