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Cloud Whitepapers

Is it Time to Move Your Contact Center to the Cloud?

is it time to move your contact center to the cloud?

Published By: Research Desk Released: Feb 19, 2019
As you consider a move to the cloud it helps to understand what your peers and colleagues think. That's why we thought you'd like to see what contact center professionals had to say in a recent indust...

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7 Reasons Why a Cloud-Based Contact Center is the Way to Deliver on Customer Experience

7 reasons why a cloud-based contact center is the way to deliver on customer experience

Published By: Research Desk Released: Feb 19, 2019
Sometimes, your contact center agents are the first impression someone has of your company. Other times, they're the only interaction customers have with your organization. With the customer experi...

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Quality Management and Your Cloud Contact Center

quality management and your cloud contact center

Published By: Research Desk Released: Feb 19, 2019
Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

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Quality Management and Your Cloud Contact Center

quality management and your cloud contact center

Published By: Research Desk Released: Feb 19, 2019
Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

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Powering Growth and Innovation in a Hybrid Cloud World

powering growth and innovation in a hybrid cloud world

Published By: Research Desk Released: Feb 15, 2019
As enterprises flock to the cloud, nearly all are ending up with a hybrid/multi-cloud infrastructure without realizing it or intending to. Read this ebook to learn what it means to have a hybrid cloud...

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Deliver Private Cloud at t The Scale with NetApp HCI

deliver private cloud at t the scale with netapp hci

Published By: Research Desk Released: Feb 08, 2019
In today’s digital workplace, IT teams are being tasked to deliver more, and to deliver it faster. New applications and data are needed across multiple platforms. The key decision that many IT teams...

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Taneja Group: HPE brings Multi-Cloud Storage to the Enterprise

taneja group: hpe brings multi-cloud storage to the enterprise

Published By: Research Desk Released: Feb 05, 2019
In this piece we’ll examine the customer journey to cloud storage, including some important considerations companies should keep in mind as they decide what approach will work best for them. We’ll...

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Taneja Group: HPE brings Multi-Cloud Storage to the Enterprise

taneja group: hpe brings multi-cloud storage to the enterprise

Published By: Research Desk Released: Feb 05, 2019
Companies in every industry and from every corner of the world are increasingly adopting cloud storage, addressing use cases such as backup, archiving and disaster recovery. More than 96% of organizat...

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Six Must-Haves for Application Delivery in Hybrid- and Multi- Cloud Environments

six must-haves for application delivery in hybrid- and multi- cloud environments

Published By: Research Desk Released: Jan 23, 2019
As organizations continue down the path of digital transformation, the move to the cloud has become a given, and hybrid- and multi-cloud environments have become the solutions of choice. But while thi...

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100% application availability using hybrid cloud architectures

100% application availability using hybrid cloud architectures

Published By: Research Desk Released: Jan 23, 2019
Hybrid cloud orchestration is the active management of cloud-aware applications across multiple content and hosting environments, including combinations of public and private resources. Unlike their t...

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