Cloud Contact Center Whitepapers

the future is now: creating an intelligent cloud contact center to deliver exceptional cus...

Sponsored by: Five9 Published By: Research Desk Released: Sep 23, 2019

Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that cu...

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is it time to move your contact center to the cloud?

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

As you consider a move to the cloud it helps to understand what your peers and colleagues think. That's why we thought you'd like to see what contact center professionals had to say in a recent indust...

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quality management and your cloud contact center

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

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quality management and your cloud contact center

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

Read more

9 reasons to make the move to a cloud contact center

Sponsored by: Five9 Published By: Research Desk Released: Nov 14, 2018

Discover how shifting from an on-premise contact center can transform operations, contain costs, and improve customer and agent satisfaction. With the wealth of benefits to be gained by moving to t...

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