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Art of Customer Engagement Whitepapers

Is it Time to Move Your Contact Center to the Cloud?

is it time to move your contact center to the cloud?

Published By: Research Desk Released: Feb 19, 2019
As you consider a move to the cloud it helps to understand what your peers and colleagues think. That's why we thought you'd like to see what contact center professionals had to say in a recent indust...

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7 Reasons Why a Cloud-Based Contact Center is the Way to Deliver on Customer Experience

7 reasons why a cloud-based contact center is the way to deliver on customer experience

Published By: Research Desk Released: Feb 19, 2019
Sometimes, your contact center agents are the first impression someone has of your company. Other times, they're the only interaction customers have with your organization. With the customer experi...

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Six Steps to Building a Holistic Security Strategy

six steps to building a holistic security strategy

Published By: Research Desk Released: Jan 16, 2019
A link to revenue growth “Digital transformation: The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the cu...

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