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AI Whitepapers

Transform CX with AI and Super Agents

transform cx with ai and super agents

Published By: Research Desk Released: Feb 14, 2022
An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care.  Check ou...

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Bevorder de salesprestaties en verlaag tegelijkertijd de kosten: 7 vragen over je CRM

bevorder de salesprestaties en verlaag tegelijkertijd de kosten: 7 vragen over je crm

Published By: Research Desk Released: Oct 07, 2021
Elk bedrijf wil de omzet laten groeien, de kosten verlagen en klanten tevreden stellen, maar hoe bereid je je salesteam voor op succes in een wereld die steeds digitaler wordt en steeds meer op afstan...

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Meer dan CRM alleen: hoe verhoog je de omzet en verlaag je de saleskosten voor CFO’s

meer dan crm alleen: hoe verhoog je de omzet en verlaag je de saleskosten voor cfo’s

Published By: Research Desk Released: Oct 07, 2021
Omdat verkopen op afstand en digitale ervaringen de belangrijkste manier worden om met klanten in contact te komen, is het bijwerken van je CRM-oplossing (Customer Relationship Management) belangrijke...

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Mayflower Docuseries Episode 1: Request Permission to Come Aboard

mayflower docuseries episode 1: request permission to come aboard

Published By: Research Desk Released: Oct 06, 2021
Discover how IBM and ProMare are enabling a new era of autonomous innovation and marine exploration with AI, edge computing and cloud technologies through a multi-part docuseries....

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8×8: Collaboration and AI Take Customer Care to the Next Level

8×8: collaboration and ai take customer care to the next level

Published By: Research Desk Released: Dec 13, 2020
This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premis...

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The New Intelligent Edge

the new intelligent edge

Published By: Research Desk Released: Oct 12, 2020
AI. 5G. CLOUD. THE WORLD IS DIGITALLY TRANSFORMING. ARE YOU READY FOR THE NEW INTELLIGENT EDGE? Learn about the four drivers of digital transformation at the intelligent edge and the key questions ...

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The New Intelligent Edge

the new intelligent edge

Published By: Research Desk Released: Oct 12, 2020
AI. 5G. CLOUD. THE WORLD IS DIGITALLY TRANSFORMING. ARE YOU READY FOR THE NEW INTELLIGENT EDGE? Learn about the four drivers of digital transformation at the intelligent edge and the key questions ...

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How IT Investments Help and Hinder Government’s Adoption of Cloud and AI

how it investments help and hinder government’s adoption of cloud and ai

Published By: Research Desk Released: Jul 27, 2020
Federal agencies have made significant strides in adopting cloud technologies. But a new survey of government IT leaders reveals that how agencies commit their IT investments plays a key role in their...

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AIOps: Intelligent monitoring and preemptive management of hybrid multicloud

aiops: intelligent monitoring and preemptive management of hybrid multicloud

Published By: Research Desk Released: Jan 06, 2020
Enterprises today must innovate faster than ever to meet customer demands and command lasting competitive advantage. If your company is focused on diagnosing and addressing outages, your potential cus...

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Top challenges for CIOs in a Software-driven, Hybrid, Multi-cloud World

top challenges for cios in a software-driven, hybrid, multi-cloud world

Published By: Research Desk Released: Nov 26, 2019
This global study of 800 CIOs examines the challenges faced by IT teams as the software landscape evolves, shining a light on how, amidst rising complexity, dealing with digital performance problems i...

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