Highlights:

  • Aceyus’s software standardizes the complete customer experience dataset, providing instantaneous insights that enable businesses to migrate from legacy systems to Five9 smoothly.
  • Five9’s acquisition of Aceyus is poised to furnish the company with access to contextual data, a resource instrumental in fine-tuning optimization, predictive capabilities, and the delivery of personalized customer journeys that are increasingly anticipated.

Call center software firm Five9 Inc. recently disclosed that it has formally committed to acquiring Aceyus Inc., a startup focusing on data integration and analytics. This announcement coincides with the release of Five9’s quarterly earnings report.

Established in 2002, Aceyus brings forth a range of product offerings meticulously crafted to enhance contact center operations. These encompass reporting, contact treatment management, data collection, and data transformation solutions, all geared toward optimization. The software developed by the company extracts data from diverse sources, including customer relationship management platforms, workforce engagement management systems, automatic call distributor systems, communication platforms, digital channels, intelligent virtual agents, and an array of other customer data sources.

Aceyus’s software standardizes the complete customer experience dataset, providing instantaneous insights that enable businesses to migrate from legacy systems to Five9 smoothly. This transition ensures the continuity of consistent reports, data visualization, and dashboards. Aceyus’s capacity to uphold data and insights across intricate environments facilitates seamless large-scale cloud migrations, ultimately expediting value attainment within shorter timeframes.

Five9’s acquisition of Aceyus is poised to furnish the company with access to contextual data, a resource instrumental in fine-tuning optimization, predictive capabilities, and the delivery of personalized customer journeys that are increasingly anticipated. This data holds distinct significance for Five9’s artificial intelligence and automation solutions. Its utilization is pivotal in ensuring the precision and effectiveness necessary to provide a superior customer experience, a pivotal aspect for the company.

In a statement, Mike Burkland, CEO and Chairman of Five9, remarked, “We believe Aceyus’s breadth of capabilities to ingest, normalize and analyze data across a wide range of data sources is unmatched. Together, we will enhance the differentiation of the Five9 platform to deliver data-driven, personalized customer journeys and enable the world’s largest enterprises to seamlessly move to the cloud.”

While the transaction’s financial terms remain undisclosed, it’s worth noting that Aceyus secured USD 1.5 million in funding in 2020, as a renowned media house reported.

In the financial realm, Five9 disclosed adjusted earnings amounting to USD 37.4 million, equivalent to 52 per share, for the quarter concluding on June 30. This performance transpired alongside revenue figures reaching USD 222.9 million, signifying an 18% year-over-year increase. Notably, analyst projections stood at 39 cents per share and USD 214.63 million in revenue.

Burkland stated in the company’s earnings release, “This growth continues to be driven by our Enterprise business where LTM subscription revenue grew 28% year-over-year.”

Anticipating its fiscal third quarter, Five9 envisions adjusted earnings per share ranging from 42 to 44 cents, coupled with a revenue projection spanning USD 223.5 million to USD 224.5 million. Looking ahead to the entirety of the fiscal year, the company foresees adjusted earnings per share in the range of USD 1.79 to USD 1.83, aligning with revenue estimates between USD 908 million and USD 910 million.

The forward-looking perspective provided a mixed assessment, with the third-quarter earnings per share outlook at the midpoint aligning with expectations. However, the revenue projection fell short of the anticipated USD 227.97 million. Regarding the full-year forecast, the earnings per share projection surpassed the anticipated USD 1.77, while the revenue forecast at the midpoint outperformed the expected USD 908.2 million. Nonetheless, due to the blend of outcomes, Five9’s shares experienced a decline of nearly 6% during late trading.