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Whitepapers

Outsource Your Fax Infrastructure to the Cloud – The IT Manager’s Survivor Guide

outsource your fax infrastructure to the cloud – the it manager’s survivor gui...

Published By: Research Desk Released: Feb 19, 2019
This how-to guide will give you an overview (advantages and drawbacks) of today’s prevailing enterprise fax technologies, to help you determine — based on your needs, existing cost structure and I...

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Is it Time to Move Your Contact Center to the Cloud?

is it time to move your contact center to the cloud?

Published By: Research Desk Released: Feb 19, 2019
As you consider a move to the cloud it helps to understand what your peers and colleagues think. That's why we thought you'd like to see what contact center professionals had to say in a recent indust...

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7 Reasons Why a Cloud-Based Contact Center is the Way to Deliver on Customer Experience

7 reasons why a cloud-based contact center is the way to deliver on customer experience

Published By: Research Desk Released: Feb 19, 2019
Sometimes, your contact center agents are the first impression someone has of your company. Other times, they're the only interaction customers have with your organization. With the customer experi...

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Quality Management and Your Cloud Contact Center

quality management and your cloud contact center

Published By: Research Desk Released: Feb 19, 2019
Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

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Quality Management and Your Cloud Contact Center

quality management and your cloud contact center

Published By: Research Desk Released: Feb 19, 2019
Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

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Powering Growth and Innovation in a Hybrid Cloud World

powering growth and innovation in a hybrid cloud world

Published By: Research Desk Released: Feb 15, 2019
As enterprises flock to the cloud, nearly all are ending up with a hybrid/multi-cloud infrastructure without realizing it or intending to. Read this ebook to learn what it means to have a hybrid cloud...

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Cloud for Everyone — Including the Tax Function

cloud for everyone — including the tax function

Published By: Research Desk Released: Feb 14, 2019
Companies’ appetite for cloud technology continues to increase. InformationWeek published a cloud technology forecast under the headline, “Cloud Computing 2018: More of Everything.” As digita...

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Building a Cloud Hosting Solution to Accelerate the New Services

building a cloud hosting solution to accelerate the new services

Published By: Research Desk Released: Feb 08, 2019
Public cloud hosting is no longer an experiment for organizations attempting to reduce IT costs. Today, it is a key ingredient in transforming businesses and gaining a competitive advantage. Outsourci...

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Deliver Private Cloud at t The Scale with NetApp HCI

deliver private cloud at t the scale with netapp hci

Published By: Research Desk Released: Feb 08, 2019
In today’s digital workplace, IT teams are being tasked to deliver more, and to deliver it faster. New applications and data are needed across multiple platforms. The key decision that many IT teams...

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Adapter For Oracle Service Cloud

adapter for oracle service cloud

Published By: Research Desk Released: Feb 07, 2019
With the Five9 integration to Oracle Service Cloud you can deliver a powerful, modern and intuitive solution that lets your agents focus on the right information at the right time to deliver an amazin...

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